World Bank: Technology changing governance in Pakistan


Without doubt, all the developed nations are taking full benefits of technology as it is transforming the world faster than ever in the past. And the country like Pakistan, which is home of greater than 64 million internet users and 62 million people connected to mobile data, is no exception.

Based on a report issued by World Bank, Pakistanis – who are more digital-savvy – now hoping much better digital services from their government. And to fulfill these demands, the government of Punjab has been trying to modernize during the last decade.

In this efforts, the Punjab Public Management Reform Program ( PPMRP ) has targeted to transform citizens’ experience, develop access to administrative services, and improve public employee performance and the management of public resources.

In the health area, E-VACCS has been instrumental in tackling absenteeism of field vaccinators by finding their daily activity routes (and activities), thereby allowing the management of Health Department to check whether children in remote areas had obtained their vaccinations.

Because of this, immunization coverage marked an increase from 49 percent in 2014 to 84 percent in 2017.

Enlarging the tax base and enhancing transparency, the PPMRP also supported technology solutions to gather taxes as old manual cadasters of urban properties have been digitized and geo-mapped in all 36 districts of Punjab, adding above 1 million new properties to the tax base.

This system helped to issue digital tax invoices and offer an online tax calculator and online property title verification system. Because of this, the urban property tax receipts in Punjab have increased by 115 percent since 2013.

These promising initiatives and reforms have changed the governance landscape in Punjab and taken government services a step closer to citizens.

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