In an attempt to modernize its own customer care, K-Electric ( KE ) has released a cellphones app that will allow customers to report issues, find the closest customer satisfaction center and access their billing record, a press release released by the declared on Thursday.
The app is offered on the Android Play Store and Apple Shop and can also be installed from KE’s net portal. After registering, customers will “have access to several benefits such as billing information with early information, fake charge downloads, and integrated device consumption comparative graphs”, the media declaration translates.
“Other benefits include live power level upgrades, the ability to statement power theft and to lodge issues. Customers will also be able to use the app to find their closest customer satisfaction center,” it additional.
“We have usually believed in offering state-of-the-art methods to our consumers,” a KE spokesperson was quoted as declaring. “We already provide a wide range of avenues to address customer requirements ranging from 30 customer support centres spread across its internet, as well as 1 of the biggest call centers state of the art customer knowledge program.”